Case studies

Illustrative change management projects undertaken by the team

Programme Assurance

“36 Hour” Review of Major Change Programme

    • Two day review of cost reduction plans
    • Helped align Executive Team
    • Ensured coherence with longer term strategy
    • Validated capability and resource requirements
    • Ongoing mentoring support provided


The Palace of Versailles


Regulatory Assurance

Direction of major regulatory programme for nationwide insurance broker

    • Initiated and led a programme to address weaknesses in the Group’s control framework in order to ensure the fair treatment of customers and mitigation of conflicts of interest
    • Scope agreed with key stakeholders including regulator and regulator-appointed “Skilled Person”
    • Key elements of governance and policy defined, resources assigned, materials developed
    • New ways of working rolled out across 5,000 staff / 200 locations via face to face training, webinars, CBT modules and intranet / social media


London Gherkin and Tower of London


Property Strategy

UK Property Strategy Implementation

    • Competitive tendering key to delivering value
    • Sale and leaseback of core properties raising £120m
    • £100m refurbishment programme
    • 25 year output based services agreement
    • Cost effective disposal of surplus operational properties


The Gherkin Building


Shared Services Implementation

Implementation of shared services for FTSE 250 engineering consultancy

    • Including property, IT, financial services, HR and other support services
    • Headcount reduction of 15%
    • Annual savings of 10%
    • Simplification leading to improved service



Molly Malone Statue, Dublin


Operational Efficiency

FTSE 100 Operational Efficiency and Cost Reduction Programme

    • £250m reduction in ongoing cost base
    • 5,000 roles taken out of structure
    • Significant offshoring and outsourcing



Norwich Cathedral


Acquisition Integration

Integration of £1.1bn Acquisition

    • Intensive 30 day analysis of £550m expense base following acquisition
    • Opportunities identified from removal of business overlap, alignment of support functions, enhancement of operating models and driving revenue growth
    • £100m of benefits delivered in following financial year rising to over £130m annually



Stuart Smith Partners LLP


Merger Integration

Integration of two UK General Insurance companies

    • Rapid and comprehensive integration strategy agreed
    • 18,000 staff appointed into roles within 16 week period
    • Single integrated new business product set achieved in 8 months
    • 2 million existing policies converted within following 12 months
    • Branch footprint, IT etc rationalised
    • £100m of annualised cost savings delivered



Infosys Offices